Frequently Asked Questions

Everything you need to know about shopping at Matt's Warehouse.

How long does shipping typically take?

Standard shipping usually takes between 3 to 7 business days, depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.

Do you offer international shipping?

Currently, Matt's Warehouse ships to customers within the continental United States. We are working on expanding our logistics to support international destinations in the near future.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through the 'Order History' section of your account.